We understand that sometimes your plans change. To request a refund or cancel your booking, please contact us by email via our Contact Us Page. In this email please note the following information:

• Your Contact Information.
• Booking Reference Number.
• Reason for cancellation.
• Receipt or other proof of purchase.

Junks.hk is committed to providing you with a simple and efficient refund process. Please note that changing your booking during peak periods or failure to cancel your reservation prior to the due date noted on your confirmation may result in a penalty charge to cover any associated costs to providers. If a penalty charge is incurred, this will be deducted from the amount refunded.

Upon confirmation of your booking you will be subject to the following refund policy. The penalty charge will be specified on the confirmation email:

• At the point of sale you will be charged 100% of the cost of the charter. 50% of this charge is considered a non-refundable deposit and the customer forfeits any right to this upon confirmation of their booking.
• Cancellation deadline is 2 weeks or 14 days before charter date. At this point or earlier customers will receive a refund of their initial payment minus a 50% non-refundable deposit & applicable fees.
• After the cancellation deadline refunds will not be permitted if the booking is cancelled.

Unless specifically mentioned otherwise in the refund policy, cancellation requests will be processed within 10 working days of receiving the request. Any cancellation request submitted after the due date noted on your confirmation will also be processed within 10 working days, and any applicable penalty charge will be deducted from the amount refunded.

From time to time boat charters can be impacted by adverse weather conditions such as Typhoons and heavy rain. Refunds of this nature will be determined by the terms and conditions of charter that you agree to in completing your purchase and are included in your confirmation email.

Please Note: applicable fees that will be deducted from any compensation for cancellation include but are not limited to; payment processing charges, credit card fees, bank fees, and currency conversion charges where applicable.

Please check the terms and conditions of charter carefully before confirming your purchase.